Once an item is shipped, our courier partners will make 3 attempts to contact you. Consignee may be notified by SMS or a phone call. If the customer is unreachable, the courier partners will hold the shipment till 10 days from shipping, after that duration, the shipment will be returned back to us.
At Indoook, we always take extra care while packing your items. However, in case the item you received was damaged, please inform us immediately at email@example.com
For multiple items in a single order, we try our best to deliver each item as soon as possible and we don’t want you to keep waiting 😊. Hence, we might ship the items depending on their availability in our warehouse and deliver them through different courier services. However, the good news is shipment and […]
To add/edit your delivery address Log in to my account Go to Address Book Edit/delete your existing address or add a new address You can select any address as your default shipping and billing address by ticking appropriate boxes If your shipment is already out there and you want to change your delivery address then, please contact […]
We usually commit to an expected delivery date at the time of order confirmation and this is mentioned in the order confirmation email sent to you. If we are still within the promised date, Visit our tracking page to check the status of your order, if you have your order number readily available. Or, Log in to my account […]
You can check the expected delivery time displayed on our product page before placing an order. Based on where you live, it might end up taking a little longer. Once you place your order, the expected delivery date would be mentioned in the order confirmation email sent to you. Based on the product selected, the […]
When your order is shipped from our end through one of our delivery partners, our delivery partner will contact you once your shipment is out for delivery. You would have also received an Email with the tracking link, where you can check the status of your order.
You can track your order seamlessly, once the item is shipped. To track your order: Visit our tracking page to check the status of your order, if you have your order number readily available. Or, Log in to my account Go to My Orders Click on the View Full Details corresponding to the order you want to track […]
Cash On Delivery: We like to give our customers the flexibility of paying in cash for their orders, apart from offering various prepaid options. However, a small fee levied by our shipping partners is mandatory to all Cash on Delivery (COD) orders. Currently, COD charges are AED 15 (UAE) per order, no matter the number of items your […]