VAT

Why am I being charged as a customer? Starting from 1st January 2018, all our products shall be subject to a Value Added Tax (VAT). VAT is a consumption tax that the end user is obligated to pay and Indoook will be only acting as a collection Agent on behalf of the taxation authority. Indoook is […]

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Are my bank details trusted for online payments at Indoook?

Of course! We use industry-leading encryption standards, which encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important thing is to protect your password. Your data is only used to process orders and to serve you better. It will be under no […]

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What is Payment On Hold? What should I do if my payment is on hold?

It is a condition where payment is successful at customer’s end however due to some security reasons, it is put on hold in our system for verification reasons. For security purposes, we would need a scanned copy of any government issued ID to be sent to cs@indoook.com for further processing of your payment or provide […]

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My credit card details have been rejected, what do I do?

Double check the following common mistakes: Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping. In order to avail of 3D secure authentication, you must register your credit/debit card. This is a one-time process which takes place on the card issuer’s (bank) website. The process involves […]

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Why should I use prepaid methods of payment?

If you use a prepaid method of payment (Credit/Debit card), you will not have to pay COD (Cash on Delivery) fee – AED 15.  Another benefit is that prepaid orders do not require phone verification so there is a good chance that your order would be processed faster! Also, you get a refund back to your account […]

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What kind of payment methods do you accept?

Debit/Credit Cards At Indoook, our preferred payment method is by a secure Credit Card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our site. We currently accept Visa and MasterCard. Orders completed with credit cards will not be charged a COD fee . […]

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